Posted October 02, 2019 07:21:33It’s a common question when it comes to hair care, whether to buy a salon or hire one, and what type of service is best.
But do you really need a salon?
Here are the top tips to keep your salon from being a drain on your bank balance and costing you money.1.
Be realistic and be a bit more flexibleThe reality is, if you’re a professional salon owner, you probably want to be able to provide a good level of service to clients.
That means you’ll want to take on a larger and bigger role, and it will require you to be flexible.
Here are a few suggestions to keep in mind when considering how to handle the job:2.
Have a client contact you if they have any questionsAbout 30 per cent of people are more likely to contact a salon owner when they’re worried about their hair being damaged.
The other 30 per or so per cent are more often bothered by a problem arising from a person’s appearance, said the salon care expert, who asked not to be named.3.
Always have a client present at the salonIf you’re not sure how many people have contacted you, you can take the advice from the advice above, but you need to be aware of where your client is, as this will give you a better idea of how to manage them.4.
Have some options in the salonAs a salon-only salon, it can be tempting to think you’re on your own when it’s time to change the service, but in reality, you’ll need to keep an eye on your clients, said salon care specialist, who added that they often prefer the salon to be open and staffed 24/7.5.
Be aware of how your customers feelIt’s common to feel frustrated or overwhelmed when you’re dealing with a client.
If you don’t always understand the issue and aren’t able to resolve it, it’s unlikely you’ll be able get the problem resolved.
If your salon has become a drain, it may mean you need a change of manager, and that may mean asking your client to meet with a different salon.
A salon manager who is happy to help you with that might be able understand why you feel that way, said one of the salon’s owner-owners.
The salon care team also wants you to consider your client’s needs and the salon as a whole.
They’ll also help you understand what needs to change and why, said hair care specialist.6.
Have an emergency telephone numberIf a customer has contacted you about a problem with a hair service, a call to your emergency number is also important.
These numbers are often called “paparazzi phones” and have a number that can be dialed by anyone who has the phone number, such as an operator.
You can call this number to report any problems that may have occurred, and then it can help you get in touch with your manager to arrange a new appointment.7.
Take the time to get to know your customers and their needsAs a new hair salon owner and salon manager, it might be tempting, especially in a city where there’s so much to be seen and done, to hire someone to be the head of your salon, said dermatologist, who is a member of the National Association of Dermatologists.
But it’s important to understand how your clients are feeling and whether they need a specialist in hair care.
“You can’t go and hire someone who will just be a hair stylist and a hairstylist and be on the road all the time,” said dermatology expert, “you have to have a relationship with your clients.”
The salon manager needs to know how the hair salon looks, how it looks to customers, how they feel about the salon, how well it performs and how much they would like to see it continue.
“I would say if you are going to hire a stylist to be head of a salon, look for someone who is experienced and has experience in hair, because you need somebody who is going to know their hair.”8.
Be clear about what your salon needs and who you’re hiringIf you don.t want to hire anyone, it doesn’t mean you can’t hire people who are qualified, said hairstylists, but the salon needs to be clear about how and where they can provide the services.
“Be clear about where they work and who they’re working for and what services they are providing,” said salon manager.
If you want to have some flexibility, consider using an online booking platform, such an OkCupid or Foursquare, to ensure you have a clear understanding of the needs and expectations of your clients before you hire them.
The advice above was compiled from a range of salon care and salon care professionals from across Australia, with many more who answered our survey in 2018 and 2019.